Frequently Asked Questions About Custom Towels

Everything You Need to Know Before Ordering Custom Towels

At Circe Towel, we value transparency and clear communication. Here you’ll find answers to the most common questions our clients ask — from sampling and production to packaging, shipping, and payment. If you don’t see your question here, our team is always happy to assist you directly.

💬 General Questions

1️⃣ Who is Circe Towel?

Circe Towel is a professional towel manufacturer specializing in OEM, ODM, and private label production for global clients. We offer bath, beach, gym, sports, and promotional towels with custom embroidery, printing, and packaging options.

2️⃣ Where is your factory located?

Our factory is based in China with international export experience to over 30 countries. We manage every step — weaving, dyeing, embroidery, packaging — all under one roof for quality consistency.

3️⃣ Do you only sell in bulk?

Yes, we mainly serve B2B clients, including retailers, hotels, spas, gyms, and promotional distributors. However, our flexible MOQ allows small and new brands to start with manageable quantities.

✂️ Customization & Sampling

4️⃣ Can I customize towels with my own logo or design?

Absolutely!
We provide multiple customization methods:

Embroidery (durable and elegant)
Jacquard weaving (logo woven into fabric)
Screen or digital printing (colorful graphics for promotions)
You can also personalize size, GSM, and packaging.

5️⃣ How do I start a custom towel project?

Simply contact us with your requirements:

Towel type and size
Fabric preference (cotton, bamboo, microfiber)
Logo or color reference (Pantone code)
Quantity and packaging needs

Our team will send a quotation and sample proposal within 24 hours.

6️⃣ Do you provide samples?

Yes, we offer both blank and customized samples.

Standard sample lead time: 5–7 days
Sample fee: Refundable after mass order confirmation

🏭 Production & MOQ

7️⃣ What is your minimum order quantity (MOQ)?

Our MOQ depends on the towel type and customization level:

Regular custom towels: from 100–300 pcs
Private label retail sets: from 500 pcs
Jacquard or printed designs: from 1000 pcs

We aim to support both startups and established brands with scalable solutions.

8️⃣ How long does production take?

Typical lead time:

Samples: 5–7 days
Bulk production: 15–25 days after sample approval
Delivery may vary slightly based on order size and customization complexity.

9️⃣ How do you ensure quality?

Every production run includes 3-step QC:

Pre-production inspection – yarn & fabric test
Mid-production inspection – GSM, weave, and color control
Final inspection – stitching, packaging, and labeling verification

We follow ISO and OEKO-TEX certified quality management standards.

📦 Packaging, Shipping & Payment

What packaging options do you offer?

Circe Towel supports a wide range of packaging styles:

Eco kraft bands
PE or zip bags
Gift boxes or custom retail sets
Private label barcoding and tagging

We also offer sustainable, recyclable packaging for eco-friendly brands.

Do you ship worldwide?

Yes, we export globally under FOB, CIF, or DDP terms. We handle documentation, customs clearance support, and international courier services if needed.

What are your payment terms?

Standard terms:

30% deposit before production
70% balance before shipment
We accept T/T, PayPal, or L/C, depending on order size and destination.

Can you arrange freight for me?

Yes! We work with trusted freight forwarders to offer sea, air, or express delivery. We’ll help you choose the best shipping method based on timeline and budget.

🤝 After-Sales & Support

What if I receive damaged or defective items?

We take product quality very seriously. In case of issues, please contact us within 7 days of receiving the goods with photos or videos. We’ll offer a replacement, refund, or credit depending on the situation.

Can you help with product photography or marketing content?

Yes — for private label clients, we can provide product photos or digital mock-ups to help you market your towel collections online.

Can I reorder the same product later?

Absolutely.
We keep your towel specifications, logo files, and packaging records on file to ensure exact repeat production consistency.

Still Have Questions?

We’re here to make your experience smooth and transparent. 📩 Contact our support team to discuss your project or request a quote today — we respond within 24 hours. At Circe Towel, your satisfaction is our priority — from the first inquiry to the final shipment.